FAQ

FAQ

1. I want to inquire about an order, but I'm not ready to place an order yet. What do I do?

All order inquires can be submitted through the Start an Order tab in our menu. You can tell us a little bit about your business, organization, team or event and let us know the primary details - quantity, design idea, event date, etc. Whether you're shopping around or ready to go, that's the easiest way to start. A member of our team will reach out within 24 hours.

If you want to start with just a question, please email us anytime at info@chthreads.com. We can't wait to work with you.

2. What brands do you offer?

We partner up with the top wholesalers nationwide to bring you the most current, trending products. Customer favorites include Bella + Canvas, Comfort Colors, Alternative, Nike, Carhartt and American Apparel. We also offer a slew of outdoor-centric brands like The North Face, Eddie Bauer and Columbia. Our digital shelves are stocked with everything imaginable, so let us know what you like - we can probably get it. 

3. Can I order a product if I don't see it on your website?

You know it. We like to feature some of our favorite apparel items, but there's a whole wide world of products out there - you're only looking at a preview. We got what you want, we got what you need.

4. How much is shipping?

We offer free domestic shipping on all bulk orders placed within the U.S. If you’re ordering from one of our online stores that is set up for individual shipping rather than pick-up, you’ll be charged a small shipping + handling fee that covers our team of elves diligently working on packing and shipping your items and getting them to your door.

5. Is College Hill officially licensed to print my Greek chapter’s name/logo or my university’s name/logo?

Yes, siree. We hold licenses for every Panhellenic and IFC organization and we can obtain licenses for other Greek organizations at your request. We also hold licenses for over 40 universities through CLC and Learfield - and we can obtain more, as needed!

6. For my design, can you put my letters on a Jack Daniels bottle?

Sure can’t. We strive to include creativity and humor in everything we do, but we strictly adhere to licensing standards set forth by Greek and collegiate licensing entities. If you’re looking to get your Greek chapter’s letters on anything referencing partying, there’s a good chance it’s going to be blackballed by the powers that be. We can, however, find equally awesome ways to represent your chapter’s vision, so let’s collaborate to find an alternative that's still fun and completely original.

7. Can I only choose from the designs I see on the website?

You can choose anything your heart desires. The designs on our website simply serve as examples of work we like, or designs that tend to be popular with our clients.

If you see something that you like in our gallery, we can modify it for you! However, we love creating new, original designs, so give us your wildest idea and watch it come to life on one of our very capable designers’ screens.

If you already have your own logo/design, that works, too. We welcome your branding guides and existing designs - just let us know if you want any modifications or if your group adheres to specific colors, fonts and other standards. 

8. What can you do that a print shop at a mall can’t do?

So much more, my friend. So much more. We churn out bulk orders all day, every day - and at a much lower price point. We have an in-house team of massively talented designers that tirelessly work to make your visions come to life on almost any product imaginable. We source the highest quality, most current apparel for you, and get the best shops to put our designs on them. We can individually bag and label each and every item for your organization to distribute. We cover shipping on bulk orders. You get a dedicated consultant that works with you from start to finish, plus the nicest customer service team around. And, while this all sounds complicated, it's not. It's actually really easy, and the process moves fast. Want us to keep going? We can. 

9. Is there a minimum quantity?

It varies based on the item and design, but we generally ask that an order consist of 12 pieces or more. There are occasionally exceptions, so please don’t hesitate to reach out. The golden rule: it never hurts to ask. 

10. What are my options other than screen printing?

In addition to screen printing, we offer embroidery, tackle twill, heat press, foil, sublimation and customization. Curious about these processes? Just let us know. 

11. Can you do custom names & numbers?

We sure can! We regularly make apparel for sporty folks - or anyone seeking a little personal touch. 

12. How long will it take to get my stuff?

Once you have your apparel selected, sizes gathered and designs approved (by you and by licensing, where applicable), we’re good to move forward! Our general production time is approximately 7 business days for screen printed orders and about 10-14 days for embroidered orders. We can expedite orders by special request, so if you have an event in a week and need shirts stat, we can probably make it happen.

13. Do you offer online ordering?

Yes, indeed. Sometimes you have a group that wants to place an order, but it’s going to be tough to gather everyone’s garment preferences, sizes and payments. In this instance, we can build an online store for your group. We host online stores on Shopify, which allow each member of your group to go on to select an offered item of your choosing in their specific size. They pay for their items individually, but they’ll all ship together as one big order to you. We’ll offer free shipping to boot! If you prefer to have items shipped individually instead of distributing them yourself, we’ll charge each member a small shipping fee that they pay online while ordering their items. If you want an online shop, let us know when you submit your order inquiry!

14. How do I pay for my order?

If you’re placing a bulk order, we’ll send you an invoice that can be paid with either a credit card or check. All credit payments are completely secured through PayPal - and no, you don't need a PayPal account to checkout - you can checkout as a guest

If we’re hosting an online store for you, each person will pay for their individual order while checking out. Those payments must be paid by card, as with any online shopping, and are also secured.

15. How do I get my order that I placed online?

If your online store link says that the order coordinator will be distributing your purchases, that’s the case! If your store link says that items will be individually shipping after the store closes, your items will be shipped directly to the shipping address provided at checkout. 

 16. I need to change my shipping address. Can I still do that?

If you placed a bulk order and you need to update your shipping address prior to the ship date, just reach out to us! We’ll get your shipping address updated right away.

If you placed an order on one of our online stores that offered individual shipping, please contact us as soon as possible. As long as you let us know by the date the store closes, we can get your address adjusted!

17. I just received a tracking email telling me that my order shipped, but I want to change the shipping address. Is it too late?

Probably. However, we have options! If only the numerical portion or the street name is incorrect and the order is not yet out for delivery, we can easily update your address. If the entire address is incorrect, we cannot. In that instance, we can arrange for you to pick up your item at a UPS hub (we usually ship UPS).  

18. I received more shirts than I ordered. Why is that?

On larger orders, we tend to order extra items just in case of any printing errors - kind of like insurance, with the cost on us. When working with ink, foil and threads, these things happen, though rarely! Ordering extra items helps us ensure that you get all of the items you ordered in tip-top condition. When those extra pieces turn out well, we include them in your package! Share them with anyone that didn’t get a chance to place an order.

19. Can I get a refund?

No. Just kidding! If you received the incorrect item, or an item with a flaw in the print, design or garment itself, we will happily provide you with a refund (or, whenever possible, a replacement). We may ask to see a photo of the damaged item. We do ask that you contact us about this as soon as you receive your order. We want to make sure you’re thrilled with your order and we’ll do whatever it takes to make it right.

If you ordered an item from an online store and changed your mind - and the order is not yet in production - let us know. We may be able to refund you before it heads to print! We cannot offer refunds on online store purchases after the store closes and the order is in production. 

20. Oops - I ordered the wrong size on a College Hill online store.

As long as you let us know before the store closes down and heads into production, this is the easiest fix ever. Just reach out to us and we can switch your size.

21. Yikes. I missed the cut-off time on my organization’s online store. What now?

Moments after an online store closes, it heads into production. Once an order is in production, it usually isn’t possible to add on an item. However, there are always exceptions. If you reach us quickly, we can try to process an add-on order for you!

22. I placed an order in an online store, but I received an email letting me know my order was refunded. Why was my order cancelled?

When we launch an online store, we let the order coordinator know how many items we need to sell in order to head into production. If we sell too few, we can’t move forward. In that case, we’ll reach out to everyone to let them know. Refunds are processed weekly and should hit your account within 3-5 business days.

23. We want to order shirts, but our event is in a few days. Can we still place an order?

Hit us up and we’ll try to make it happen for you! While our general production time is 7 business days for non-specialty orders, we can sometimes push through rush orders for our VIPS (a.k.a. you). 

Don't see the Q & A you were seeking? If you're just looking, drop us a line at info@chthreads.com and we'll get you an answer right away. If you're already working with a College Hill consultant, ask away! They also have all the answers.